Usage guide

(1) How to make a reservation

• 1: Internet...You can make reservations from the website on your computer or smartphone.
• 2: Reservation Center...We accept reservations over the phone. (Toll-free number)
• 2: Reservation Center... We accept reservations over the phone. (Toll-free number)
• 3: Rental office...Please call or visit the location you plan to use directly.

(2) Regarding reservations

• ・If you are a member of NIPPON Rent-A-Car 's NIPPON Rent-A-Car Members Club, please provide your membership number.
• ・Depending on the number of license reissues, location may refuse to lend you a vehicle. For specific details, please contact location in advance.
• ・Due to legal provisions, it is not possible to rent a vehicle with a driver, or to introduce or arrange a driver.

(3) Collection of Reservation Deposit

Reservation deposit may be charged at the time of reservation.

(4) Reservation cancellation fee

If you cancel your reservation, you will be charged the following reservation cancellation fee. If we do not hear from you more than one hour after your reservation time, we will treat your reservation as cancelled. In addition, if a reservation is canceled due to our reasons, or if a rental contract is not concluded, we will pay a penalty equal to the reservation cancellation fee. Please note that if you cancel your reservation on the same day, there will be no cancellation fee or penalty.

Reservation cancellation fee	7 days before pick-up date	Free	6,000 yen limit.
	6 to 3 days before pick-up date	20% of basic fee
	2 days to 1 day before pick-up date	30% of basic fee
	On the day of pick-up	50% of basic fee

• *A separate reservation cancellation fee will be charged for microbuses.
• *Reservation cancellation fees and penalties are not subject to consumption tax (including local consumption tax).

The usage fee when renting a car is determined by the following items.

(1) Calculation of basic charges
Selection of "Recommended Course" and "Regular Course"	Select your desired vehicle class and calculate the "basic charge" based on the usage period (in days/hours)

(2) Calculation of Collision Damage Waiver (CDW) and Extra Coverage Option (ECO): (in days) *optional

(3) Calculation of option fee: (per day/per rental)

(4) One-way fee: Free if the distance between locations is less than 20km

(1)About the basic fee (Rate course)

Services included in the basic price vary depending on rate course. We have " Recommended Course'' and "Regular Course'' available, so please select one before the time of rental.

• *Changes can be made from the time of reservation, but rate course changes cannot be made after the rental procedure has been completed.
• *If the customer (the lessee or the driver requested at the time of rental) causes damage to a third party or the Company due to an accident, the customer will be responsible for compensating the damage. In order to cover the liability for damages, NIPPON Rent-A-Car 's basic price includes insurance compensation up to the following limits for each course. However, the deductible amount will be borne by the customer.

[recommended course]

4 major services
① Roadside Assistance (5 free road services) 1) Coverage of tires and wheel caps We will replace the tire with the spare tire installed in your vehicle on-site. Additionally, tire replacement fees and tire fees in the event of a flat tire, and hubcap fees in the event of a lost hubcap, will be waived. *Vehicles without a spare tire will be towed free of charge to the nearest repair shop. *We may require you to pay the tire change fee and tire purchase fee up front. In that case, we will settle the payment upon presentation of the receipt at location when return. *If you wish to purchase new tires, please contact the pick-up location in advance. *If you purchase new tires while using a rental car, you will generally be required to purchase tires that are equivalent to the damaged tires (if the cost exceeds that amount, the customer will be responsible for the cost). 2) Jump start Connect the cables on site and start the engine. *The customer is responsible for the cost of charging the battery or replacing the parts. 3) Refuel when running out of fuel We will refuel on site. *However, replenishment is limited to 10L, and free service is limited to once per rental. From the second time onward, the customer will be responsible for the cost. 4) Unlock a door at the time of lockout We will open the lock on-site (excluding cases where we cannot confirm the key, such as inside the trunk). *Only compatible with general cylinder keys when the key is in the car. Customers are responsible for the costs associated with transporting and unlocking vehicles that are difficult to unlock due to electronic locks or other specially constructed keys or anti-theft devices. 5) Lift vehicle when a wheel runs off outside from the road shoulder We rescue derailed or stuck vehicles. *Free assistance is limited to one time per rental. *If any of the following conditions apply, a fee will be charged from the first visit onwards. ・Pulling up and down vehicles with two or more wheels ・Use a winch or crane
② Telephone guidance service in case of trouble Gas station information *We will guide you to the nearest gas station based on your current location. Road guide *If you get lost, we will guide you in the direction of your destination. Rental car support *For those who wish to continue their trip, Nippon Rent-A-Car 's long-time operating network provides emergency loaner assistance (this may not be possible in some areas, time of day, or depending on availability). Information on alternative transportation methods *If the rental car is not self-propelled, we will provide you with public transportation options to reach your destination. (Customers are responsible for all transportation costs.) Accommodation information *If the rental car is not self-propelled and transportation is not possible at night, etc., we will guide you to the nearest accommodation (transportation, accommodation, etc. expenses will be borne by the customer).
③ Discount on Excess Hour Charge If you are late for the pick-up return time due to traffic jams, etc., please contact location at least 1 hour before the scheduled return time and the overtime fee for up to 3 hours will be halved. *Does not apply if the usage period changes beyond 3 hours. *Not applicable to some travel products and coupons. *Applies to basic charges only.
④ Halfway Cancellation Charges fee If you return in the middle of the usage period, there will be no Halfway Cancellation Charges. *If you wish to cancel mid-term, please contact the pick-up location for approval before return. *Not applicable to some travel products and coupons. *If the difference between the scheduled return time at pick-up and the actual return time is less than 24 hours, we will not refund the difference.

Insurance/Compensation
Bodily Injury/Death (for third party)	Unlimited per person (Including coverage of Automobile Liability Insurance up to 30 million yen)
Property damage (for third party)	Unlimited per occurrence
Rented Car (rental car)	Up to market value per occurrence (deductible amount: 50,000 yen or 100,000 yen) 100,000 deductible class: passenger cars over S-D Class, trucks over T-D Class and R-D Class, microbuses *If the vehicle is unable to drive itself or is prohibited by law due to an accident, towing costs will be compensated up to 150,000 yen.
Personal injury insurance (rental car passenger)	Up to 50 million yen per person We will compensate the amount of damages for injuries (including death and residual disability) caused by a car accident to a passenger, regardless of the driver's percentage of fault. (Maximum amount: 50 million yen: The amount of damages, including medical expenses, will be calculated according to the standards specified in the insurance terms and conditions.)

[regular course]

Insurance/Compensation
Bodily Injury/Death (for third party)	Unlimited per person (Including coverage of Automobile Liability Insurance up to 30 million yen)
Property damage (for third party)	Up to 30 million yen per occurrence (deductible amount: 50,000 yen) *Some travel products and coupons have different contents.
Rented Car (rental car)	Up to market value per occurrence (deductible amount: 50,000 yen or 100,000 yen) 100,000 deductible class: passenger cars over S-D Class, trucks over T-D Class and R-D Class, microbuses *If the vehicle is unable to drive itself or is prohibited by law due to an accident, towing costs will be compensated up to 150,000 yen.
Personal injury insurance (rental car passenger)	Up to 30 million yen per person We will compensate the amount of damages for injuries (including death and residual disability) caused by a car accident to a passenger, regardless of the driver's percentage of fault. (Maximum amount: 30 million yen: The amount of damages, including medical expenses, will be calculated according to the standards specified in the insurance terms and conditions.)

*Please note that we may not be able to provide roadside assistance to some remote islands.

(3) About options

(4) One-way rental

Returning location to a different location than the one you rented it to is called "one-way rental." When using one-way rental, a drop-off fee will be charged in addition to the rental fee. The One-way fee is calculated based on the distance between location (excluding some areas). Please check the website for details on One-way fee and one-way rentals.

• *Reservation is required for use. Even if you request it at the time of rental, you may not be able to use it.
• *Depending on the location and environment of the office, one-way rental may not be available at some offices.
• *One-way rental is not available for microbuses, trucks over 3 tons, and specially equipped vehicles.
• *If you wish to change the return location after you have started using the vehicle, you will need the approval of the departure location and a drop off/drop off fee will be charged.
  In this case, the designated handling fee will be charged, even if the One-way fee is free, unless the passenger is returned to the departure location.

(1) Things to prepare

■International driving permit under the Convention of Road Traffic on Sep. 19, 1949

■Authorized Japanese Translation for driver's license issued in: Switzerland, Germany, France, Taiwan, Belgium or Monaco

■Japanese driver's license

■International driving permit:（Convention of Road Traffic on Sep. 19, 1949(Geneva Convention))

■Authorized Japanese translation

■Licenses of all drivers

[○: Available ×: Not available]

Vehicle class/license type		Ordinary license *1	5t limited semi-medium license *2	Semi-medium license	8t limited medium license	Medium license large license
Passenger cars, wagons, all classes of vans		○	○	○	○	○
Stan- dard truck ​ ​ ​	T-H/T-S	○	○	○	○	○
	T-C	×	○	○	○	○
	T-D/T-E	×	×	○	○	○
Alum- inum van ​ ​	R-D	×	○	○ Power gate available	○	○
	R-E	×	×	○ Power gate available	○	○
	R-G	×	×	×	○	○
Special purpose vehicle		×	×	× *3	× *4	○
Microbuses		×	×	×	×	○

• *1 Those who obtained a regular driver's license on or after March 12, 2017.
• *2 Those who obtained a regular driver's license between June 2, 2007 and March 11, 2017.
• *3 Vehicles with a gross weight of 7.5 tons or more cannot be used.
• *4 Vehicles with a gross weight of 8 tons or more cannot be used.

■Various member cards

(2) Things to check

• ・To ensure the safety of our customers, we cannot allow more people on board than there are seat belts. Please refrain from riding in seats that do not have seat belts on some microbuses and vans.
• ・At the time of rental, we will check the usage status and provide advice on safe driving.
• ・If you need to display a "beginner mark" or "elderly driver mark," please display the applicable mark when driving.
• ・Please be sure to carry the rental car contract (rental certificate) during the rental period.
• ・The customer will be in charge of the rental vehicle, including securing storage space and daily inspection and maintenance during the rental period.

(3) Payment method

As a general rule, please pay with a credit card affiliated with our company. If you wish to pay in cash (including car rental points, electronic money that can be used at Nippon Rent-A-Car, debit cards, etc.), please make sure to confirm either 1) below when using S-D Class or larger passenger cars, W-B Class or larger wagons, T-D Class or larger and R-E Class or larger trucks and specially equipped vehicles such as refrigerator cars and trucks with power gates, microbuses, or 1) below when using other classes and models of vehicles. When using a vehicle other than the above classes and models, either 1) or 2) below must be checked.

• *Debit cards and prepaid cards with Rakuten Edy and VISA/Master/JCB marks can be used.
• *Cash payments may not be accepted depending on the region, time of day, vehicle type, etc.

1) Validity of your credit card.

2) Presentation of supporting documents designated by our company (documents that can verify your identity).

[Supporting documents issued in Japan]One of the following.
NIPPON Rent-A-Car member card (limited to cards with current address confirmed, such as cards with "member's name" and "company name" printed on them, that are within the validity period) / Utility charges (electricity, gas, water, landline telephone)・NHK) Receipt*/Social insurance premium receipt*/National tax/local tax receipt*/Tax payment certificate*/Copy of resident record (without personal number)*/Seal certificate*/Health insurance card/Resident Basic ledger card (with name, date of birth, and address written) / Residence card / Special permanent resident certificate / Employee ID card / Student ID card (with photo) / My number card

• *Documents marked with * among supporting documents must be issued within 2 months.

(1) Obligation to pay a fine when parking illegally

If there is a parking violation while using a rental car, it is the customer's responsibility to go to the police station that has jurisdiction over the area, complete the prescribed procedures, and pay the fine immediately. When return the vehicle, please present the traffic violation notice and documents such as payment slips and receipts with a receipt stamp to location for confirmation. If you cannot present it (if we cannot confirm payment of the fine), we will charge you the following amount (parking fine):

Passenger cars, wagons, vans, standard trucks up to T-C Class, aluminum vans up to R-D Class	25,000 yen
T-D Class Standard trucks over R-E Class, aluminum vans over , special purpose vehicles (with power gates, refrigerated vehicles, cranes), microbuses	30,000 yen

• *In this case, the full amount paid will be refunded by paying the fine after returning the rental car and presenting the traffic violation notice and the payment slip/receipt with the receipt stamp to the office. I will do it.

(2) In the event of an accident

In the event of an accident, stop driving immediately and be sure to take the following steps.

1) Relief of injured persons

2) Reporting and reporting to the police

3) Contact NIPPON Rent-A-Car Accident Reception Center

(3) About Non-Operation Charge (NOC)

In the unlikely event that the vehicle requires repair or cleaning due to an accident, theft, malfunction, defacement, odor (including smoking in No Smoking Car), etc. not attributable to our company, we will not be liable for any business compensation during that period. The following amount will be charged as part of the repair, regardless of the extent of the damage or the time required for repairs.

When the vehicle is return to the scheduled location (can be driven by itself)	20,000 yen
or similar (other than the above)	50,000 yen

• *The fee will be charged even if you subscribe to the Collision Damage Waiver (CDW).
• *No consumption tax (including local consumption tax) is applied to NOC.

(1) Excess charge

If you wish to change your plans or miss return time, please contact the pick-up location for approval in advance. In that case, you will be required to pay the excess charges specified in the price list upon return.

(2) Halfway Cancellation Charges

If you wish to cancel your contract mid-term, please contact the pick-up location for approval before return vehicle. In that case, the rental fee for the unused period will be refunded, but Halfway Cancellation Charges will be charged separately. Please note that if the difference between the scheduled return time at the time of pick-up and the actual return time is less than 24 hours, we will not be able to refund the difference.

Halfway Cancellation Charges	[Basic fee corresponding to the rental contract period - Basic fee corresponding to the period from rental to return] x 50% However, the amount is limited to 6,000 yen.

• *A separate reservation cancellation fee will be charged for microbuses.
• *Consumption tax (including local consumption tax) is not charged for Halfway Cancellation Charges.

(3) Fuel

We will lend you a full tank, so please return with a full tank of fuel as specified by the car manufacturer. If you are unable to return the car with a full tank for some reason, we will charge you based on a separately determined kilometre conversion rate or the amount of fuel remaining on the fuel gauge. Please note that in this case, the charge will be higher than the actual amount of fuel used.