Contact Us
For first-time users
For those who are using a rental car for the first time or after a long time, we provide a comprehensive guide to the rental car process, including "reservation'', "payment'', and "pick-up to return''.
Frequently asked questions
- Q: How can I confirm/change/cancel my reservation?
- Q: When I registered as a member of Nippon Rent-A-Car Members Club, I did not receive the verification code via email.
- Q: Can a passenger other than the person who made the reservation drive?
- Q: Can I reissue the receipt? Or is it possible to change the address on the receipt to the company name?
- Q: Can I leave my personal vehicle (motorcycle/bicycle) at location during rental?
- Q: What should I do if my member information changes?
- Q: Where can I check the management number of my ETC device?
Q: How can I confirm/change/cancel my reservation?
- ≪Individual members≫
- Reservation inquiry/change/cancellation page Please operate from the reservation inquiry/change/cancellation page.
Of the reservations made at location, we are unable to accept reservation changes/cancellations from the website/app for some region-specific rates, classes, and products. We apologize for the inconvenience, but please contact location you made the reservation. Please note that if you cancel your reservation, you may be charged a designated reservation cancellation fee. - *Reservations made through other companies' sites cannot be inquired/changed/cancelled on this site. We apologize for the inconvenience, but please proceed from the site where you originally made your reservation. For reservations made through a travel agency, please contact the travel agency where you made the reservation.
- ≪Individual members≫
- Reservation inquiry/change/cancellation page Please operate from the reservation inquiry/change/cancellation page.
Of the reservations made at location, we are unable to accept reservation changes/cancellations from the website/app for some region-specific rates, classes, and products. We apologize for the inconvenience, but please contact location you made the reservation. Please note that if you cancel your reservation, you may be charged a designated reservation cancellation fee. - *Reservations made through other companies' sites cannot be inquired/changed/cancelled on this site. We apologize for the inconvenience, but please proceed from the site where you originally made your reservation. For reservations made through a travel agency, please contact the travel agency where you made the reservation.
×
Q: When I registered as a member of Nippon Rent-A-Car Members Club, I did not receive the verification code via email.
- Please check the following possible causes.
- ① There is an error in the email address you entered.
- ② There is no free space in the mailbox.
- ③ It has been sorted into the spam folder or another folder.
- ④ Reception is being rejected due to the settings of your email software.
- Emails from Nippon Rent-A-Car are sent from the domain "nipponrentacar.co.jp". Please check your reception settings.
- Please see here for the detail.
×
Q: Can a passenger other than the person who made the reservation drive?
Yes. It is possible. As a general rule, all drivers are requested to come to the store. Please present your driver's license at the time of pick-up and write your name in the driver column on the rental document.
If it is unavoidable that not everyone can come to the store, please also write the name of the driver (who has a valid license) who cannot come to the store in the driver column on the rental certificate.
×
Q: Can I reissue the receipt? Or is it possible to change the address on the receipt to the company name?
×
Q: Can I leave my personal vehicle (motorcycle/bicycle) at location during rental?
In principle, we cannot keep your belongings.
×
Q: What should I do if my member information changes?
- Please log in to My Page and change your member information.
Please note that the member information that you need to change is your name, phone number, and email address. - If there is a change in the information written on your driver's license (including your address), please inform location staff of the change the next time you use the service.
- *There is no need for customers to change their address and information on their driver's license.
×
Q: Where can I check the management number of my ETC device?
×
Before contacting us
Please also check out our most popular services.
About domestic rental car reservations
- Contact us
- Inquire/change/cancel your reservation
- Inquire/change/cancel your reservation
- Search for rental car locations and check business hours etc.
- Search for rental car locations and check business hours etc.
- View basic rates and vehicle types
- View information on campaigns and advantageous plans
