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Before contacting us

For first-time users

For those who are using a rental car for the first time or after a long time, we provide a comprehensive guide to the rental car process, including "reservation'', "payment'', and "pick-up to return''.

For beginners

Frequently asked questions

We have listed frequently asked questions. Please check before contacting us.

  • Q: How can I confirm/change/cancel my reservation?
  • Q: When I registered as a member of Nippon Rent-A-Car Members Club, I did not receive the verification code via email.
  • Q: Can a passenger other than the person who made the reservation drive?
  • Q: Can I reissue the receipt? Or is it possible to change the address on the receipt to the company name?
  • Q: Can I leave my personal vehicle (motorcycle/bicycle) at location during rental?
  • Q: If I lose Nippon Rent-A-Car Member's Club Card or it has expired, do I need to reissue it?
    Also, what should I do if I have not received my Gold Membership Card even though I am a Gold Member?
  • Q: What should I do if my member information changes?
  • Q: Where can I check the management number of my ETC device?

Q: How can I confirm/change/cancel my reservation?

  • ≪Individual members≫
  • Reservation inquiry/change/cancellation page Please operate from the reservation inquiry/change/cancellation page.
    Of the reservations made at location, we are unable to accept reservation changes/cancellations from the website/app for some region-specific rates, classes, and products. We apologize for the inconvenience, but please contact location you made the reservation. Please note that if you cancel your reservation, you may be charged a designated reservation cancellation fee.
  • *Reservations made through other companies' sites cannot be inquired/changed/cancelled on this site. We apologize for the inconvenience, but please proceed from the site where you originally made your reservation. For reservations made through a travel agency, please contact the travel agency where you made the reservation.
  • ≪Individual members≫
  • Reservation inquiry/change/cancellation page Please operate from the reservation inquiry/change/cancellation page.
    Of the reservations made at location, we are unable to accept reservation changes/cancellations from the website/app for some region-specific rates, classes, and products. We apologize for the inconvenience, but please contact location you made the reservation. Please note that if you cancel your reservation, you may be charged a designated reservation cancellation fee.
  • *Reservations made through other companies' sites cannot be inquired/changed/cancelled on this site. We apologize for the inconvenience, but please proceed from the site where you originally made your reservation. For reservations made through a travel agency, please contact the travel agency where you made the reservation.
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Q: When I registered as a member of Nippon Rent-A-Car Members Club, I did not receive the verification code via email.

  • Please check the following possible causes.
  • ① There is an error in the email address you entered.
  • ② There is no free space in the mailbox.
  • (3) It has been sorted into the spam folder or another folder.
  • ④ Reception is being rejected due to the settings of your email software.
  • Emails from Nippon Rent-A-Car are sent from the domain "nipponrentacar.co.jp". Please check your reception settings.
  • Please see here for the detail.
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Q: Can a passenger other than the person who made the reservation drive?

Yes. It is possible. As a general rule, all drivers are requested to come to the store. Please present your driver's license at the time of pick-up and write your name in the driver column on the rental document.
If it is unavoidable that not everyone can come to the store, please also write the name of the driver (who has a valid license) who cannot come to the store in the driver column on the rental certificate.

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Q: Can I reissue the receipt? Or is it possible to change the address on the receipt to the company name?

Please contact the pick-up location directly.

Please contact the pick-up location directly.

Please contact the pick-up location directly.

Please contact the pick-up location directly.

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Q: Can I leave my personal vehicle (motorcycle/bicycle) at location during rental?

In principle, we cannot keep your belongings.

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Q: If I lose Nippon Rent-A-Car Member's Club Card or it has expired, do I need to reissue it? Also, what should I do if I have not received my Gold Membership Card even though I am a Gold Member?

As of November 29, 2021, we have ended the issuance of Nippon Rent-A-Car Members Club Cards. For Gold members, cards will no longer be issued in conjunction with Gold member certification from 2022.
It is not necessary to present your Nippon Rent-A-Car Member's Club Card during pick-up procedures. In addition, regardless of the expiration date written on the card, you can use thismethod as part of Nippon Rent-A-Car Members Club (the same applies to Gold members).
Please contact each credit company separately regarding the suspension or reissuance of the credit portion of cards with credit functions such as the SRM Plus Card.

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Q: What should I do if my member information changes?

  • Please log in to My Page and change your member information.
    Please note that the member information that you need to change is your name, phone number, and email address.
  • If there is a change in the information written on your driver's license (including your address), please inform location staff of the change the next time you use the service.
  • *There is no need for customers to change their address and information on their driver's license.
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Q: Where can I check the management number of my ETC device?

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See more FAQ

Inquiry category

About domestic rental car reservations

Nippon Rent-A-Car Members Club
(Membership system for individual customers)

About corporate use/corporate membership

Regarding use of website/app

About overseas rental car reservations

Opinions and requests