Useful Services
Services related to rental cars
GPS
All cars are equipped with multilingual GPS.
However, the car may be assigned a Japanese-compatible GPS.
*Japanese-enabled GPS supports Apple CarPlay and Android Auto.
Non-smoking cars
All cars and minivans are non-smoking.
Attention on the drive trip with pets
If you want to ride in a rental car with your pet, you must make a reservation in advance.
Listen to your favorite music while driving
Most cars and wagons are equipped with connectors for digital audio devices such as iPhones, iPods, and CD players!
Universal Car Guide
Wheelchair accessible cars and cars with power transfer seats are available for disabled and elderly passengers.
Services related to rental car use
One-way Rental
One-way rentals are available nationwide. One-way rental allows you to return the car to a different location than the one pick-up.
*One-way rental may not be available at some rental locations.
*In some cases, additional charges may apply for one-way rental.
Expansion of multilingual support system including English, Chinese, Korean, and Thai
Communication support services in foreign languages including English, Chinese, Korean, and Thai are available upon pick-up at the rental location!
Support services provide peace of mind. *Telephone interpretation service.
*Available 24 hours a day.
ETC Card Rental
ETC card rental service is available at rental locations.
The toll fee will be calculated and transferred to your ETC card when you return your car.
Music Line Portable Digital Audio Player Connector
Enjoy your favorite music while driving!
A Music Line connector for portable digital audio players such as iPods, iPhones, and Walkmans is included as standard equipment on some Nippon Rent-A-Car cars! !
*Music Line may not be available on some cars.
- ・Standard equipment, free of charge!
- ・No skipping or static!
- ・Compatible with various portable audio players!
- ・Easy to use!
ETC card rental service
ETC card rental services are available at major rental offices nationwide (not available at rental offices on smaller islands where ETC systems do not exist).
What is ETC?
ETC (electronic toll collection) systems allow motorists to pay tolls without stopping at toll booths. Toll fees are charged based on the usage recorded on the ETC card's IC chip.
The ETC card must be inserted into the ETC device before passing through the expressway ETC gate.
ETC card rental service is available at rental offices nationwide.
ETC card rental details
1. How to make a reservation
You can select an ETC card when making a reservation.
2. Card rental fee
・330 yen including tax, up to 7 days
・1,100 yen including tax, 8 days or more
3. How to settle toll fees
It will be calculated using the toll and the IC chip of your ETC card when you return your car. We will print out the actual toll and send it to you. These charges must be paid in cash or by major credit card.
Special offer for international tourists! Now, the Expressway Pass program is available.
Special offer for international tourists! Now, the Expressway Pass program is available.
Nippon Rent-A-Car English Service Desk: 81-3-6859-6234
03-6859-6234 Domestic
To use the Expressway Pass, you need to rent an ETC card from Nippon Rent-A-Car. You can also apply for these programs at the rental office when you pick up your car.
Notes on using the ETC card rental service
This service is available only after reading and agreeing to the terms and conditions of Nippon Rent-A-Car 's ETC card rental service.
1. During the rental period of the ETC card, please follow the precautions regarding the use of the ETC system and use and manage the card. If your card is used by a third party during the rental period, you will be responsible for paying any tolls.
2. The toll fee is calculated based on the data recorded on the IC chip and displayed at the pass gate. Fare adjustments for specific cases, e.g. re-entry due to road closures, discounts from other road companies, etc. are not available with rented ETC cards.
3. If payment is insufficient, we may charge additional tolls on the day after you return the car.
[Insufficient/unpaid example]
- ・If undeclared tolls are discovered
- ・If the usage history/toll fee is not recognized due to a defect in the ETC card or card reader
- ・If the toll is changed due to the expressway company's reasons
- ・If the car is return with the tolls unreadable for some reason
4. If your ETC card is lost or stolen, please report it to the receiving office. ETC card tolls up to the day after reporting such an incident will not be charged unless there is intentionality or gross negligence.
5. If your ETC card is lost, stolen, damaged or deformed, a compensation fee of 3,000 yen will be charged.
6. If your ETC card is lost, stolen, damaged or deformed and the toll cannot be calculated, a deposit of 10,000 yen will be charged from your credit card for the toll. When we receive an invoice from each road company at a later date, we will adjust the balance or make an additional charge via your credit card account.
7. If a road company inquires about ETC card users during/after the rental period, we may contact you.
8. Please note that if you do not return the rented ETC card within the due date, we may notify each road company to cancel the validity of the ETC card.
9. Nippon Rent-A-Car is not responsible for resolving disputes or compensating for damages arising from the use of the ETC system. In such cases, please submit it to each road company.
・Use of ETC is subject to the terms of use of the ETC system.
・ETC cards cannot be rented separately.