Procedures for disclosure, correction, suspension of use, etc. of retained personal data

When making a request for disclosure, etc., please specify the retained personal data in question.
Please note that retained personal data that falls under the following categories will not be subject to disclosure, etc.

(1) Items that do not fall under "retained personal data"

・Things for which the Company does not have the authority to disclose, etc., for which the Company is only entrusted with the task.

(2) Items that are not subject to disclosure, etc. pursuant to Article 25 of the Act on the Protection of Personal Information

・Things that may harm the rights and interests of the person or a third party if disclosed, etc.

・Things that, if disclosed, may significantly impede the proper execution of our business.

・Things whose disclosure, etc. may violate other laws and regulations

(3) Documents already given to the customer, such as rental notes, return payment slips, receipts, etc.

(4) or similar matters stipulated by laws and regulations, etc.

When requesting disclosure, etc., please enclose the required documents for identity verification and a return envelope with the address of the person requesting disclosure and a postage stamp worth 729 yen affixed to the designated request form. Please send your request by mail to the address below.

14th floor, Fuji Soft Building, 3 Kanda Neribemachi, Chiyoda-ku, Tokyo 101-0022
English Service Desk
TEL +81-3-6859-6234
Reception hours: Weekdays 10:00 - 16:00 (JST) (Excluding 11:45 - 12:45)

*Some information will be disclosed in a manner other than in writing at the reception location below, based on the customer's request and with the customer's consent. In this case, disclosure, etc. will only be made if the identity can be verified.

Reception place	Methods and conditions of disclosure, or similar
Location	Visit location or call us. Current customer registration information.
Reservation center	Reception by phone. Current customer registration information and reservation details.
English Service Desk	Reception by phone. Current customer registration information.
Home page	Limited reception for Nippon Rent-A-Car Members Club. Inquiry about current customer registration information, usage history, reservation details, and rental car points.

(1) When the person is the person requesting disclosure, etc.

If the person in question requests disclosure, etc., please download and print the request form (A) prescribed by our company, fill in the prescribed information, affix the person's signature and seal, and submit a request form to confirm the identity of the person requesting disclosure. Enclose document (B), write the address of the person requesting disclosure, and return envelope (C) with 729 yen worth of postage stamps attached, and send it to the company's "English Service Desk" mentioned in 2. above. Please mail it.

A: Invoice prescribed by our company ([1] or [2])

[1] Request for disclosure of retained personal data

[2] Request for correction of retained personal data

B: Documents for verifying the identity of the person requesting disclosure

Please enclose a copy of one of the following items. Please also make a copy of the part where the name and address of the person making the disclosure request is written. If the certificate includes your permanent address, please cover the "permanent address" part with a piece of paper or otherwise cover it before making a copy.

Driver's license, passport, basic resident register card, extract of family register (only necessary information such as address and name), copy of resident card (only necessary information such as address and name), insurance card for various insurance (Medical record part is not required), long-term care insurance card, pension notebook, pension certificate.

*If the person's current address and the address registered with our company are different due to relocation, etc., please submit a copy of the resident's certificate showing the history of relocation.

*If we are unable to confirm your identity because no identification documents were enclosed or there are unclear parts of the documents, we will contact you to that effect and return the set of documents you submitted. We apologize for the inconvenience, but please resubmit.

C: A return envelope with the address of the person requesting disclosure and 729 yen worth of postage stamps attached.

Breakdown of 729 yen: Standard mail 84 yen + Registered mail 435 yen + Personal receipt post 210 yen.

D: Disclosure request fee

There is no disclosure request fee.

(2) When the agent becomes the person requesting disclosure, etc.

If the person requesting disclosure, etc. is the person's legal representative or an agent delegated by the person, the following documents (E or F) shall be enclosed in addition to the necessary documents in the case of the request of the above person (1).

E: Documents proving the status of legal representative

Documents proving the legal representative status of an adult ward

・Registration certification matters stipulated in Article 10 of the Act on Guardianship Registration, etc.

F: Documents certifying the status of a delegated agent

・Power of attorney

*If we are unable to complete the procedure due to a lack or incompleteness of the power of attorney verification materials (including the agent's identity verification materials), we will contact you to return the set of documents you submitted. We apologize for the inconvenience, but please resubmit.

*If any required information is left unfilled, misprinted, or unclear on each application form, or if the return envelope is incomplete, we will contact you using the contact information you provided on the invoice. Please note that if we do not receive your request again (including if it has not been received) within one week of contacting you, we will treat your request for disclosure, etc. as not having been received.

*Please note that any documents (including identity verification documents) submitted when making a request for disclosure, etc. will not be return.

Disclosure procedures will begin when all documents submitted when making a request for disclosure, etc. arrive at the "English Service Desk" and are received by our company. Please note that our company will not be held responsible for any mail errors or non-delivery of requests for disclosure, etc., unless the request is due to reasons attributable to our company.

We will respond to you in writing by registered mail in a return envelope. Please note that it will take at least two weeks from the start of the disclosure procedures until we receive a response. Please also note that if the counter is crowded or there are other business-related reasons, our response may be delayed even further.
Please note that in the event that a postal error or non-delivery occurs after we have sent the response letter as described above, we will not be held responsible in any way, unless it is due to reasons attributable to our company.

Personal information such as application forms and identity verification documents submitted in connection with requests for disclosure, etc. will be used for purposes such as contacting the person regarding the request for disclosure, etc., or confirmation in the event that any doubts arise with the person. We will handle it only to the extent necessary to respond to your request. The submitted identity verification documents will be stored for one year and then destroyed after the response to the request for disclosure, etc. has been completed.