Nippon Rent-A-Car Privacy Policy

When handling customers' personal information, NIPPON Rent-A-Car adheres to laws and in-company rules related to the protection of personal information.

NIPPON Rent-A-Car will acquire customers' personal information (excluding Individual Numbers) for the following uses.
When acquiring customers' personal information (excluding Individual Numbers) for purposes not outlined herein, the purpose of use will be specified in advance.

1) To carry out duties stipulated under law as a licensed rental car business, such as the creation of rental certificates upon formation of a rental contract.

2) To provide customers with rental cars, lease cars and related services.

3) To confirm customers identity.

4) To provide customers with information related to rental cars, used cars and other goods and services handled by our company, special events, sales campaigns, and other items, via direct mailings, emails, and the like.

5) To carry out customer surveys, for planning and development of NIPPON Rent-A-Car products and services, and to increase customer satisfaction.

6) To statistically aggregate and analyse personal information in order to create processed, non-identifying statistical data.

NIPPON Rent-A-Car will not acquire customers' personal information by deception or other inappropriate means.

NIPPON Rent-A-Car makes shared used of the following customer personal information (excluding individual numbers) within the scope defined under "2. Purpose of use".
Name, date of birth, sex, address, telephone number, email address, license number, date of license, customer number, workplace details (workplace, position, telephone number, and so on), usage history
Managing organization of personal information: NIPPON Rent-A-Car Service, Inc.

NIPPON Rent-A-Car will not share personal information (excluding individual numbers) with third parties, except in the following cases.

1) When sharing information with a company that has obtained the customer's consent in advance.

2) When required under law.

3) When doing so is necessary to prevent death, injury or property damage, and acquiring the customer's consent is difficult.

4) When doing so is of particular necessity for improving public health and sanitation, or for promoting the sound development of minors, and acquiring the customer's consent is difficult.

5) When cooperation is necessary for the execution of legally stipulated affairs by national government bodies, local public bodies or their agents, and acquiring the customer's consent would interfere with the execution of those affairs.

NIPPON Rent-A-Car strives to maintain correct and current personal information. Additionally, Nippon Rent-A-Car will promptly disclose personal information in its possession, in the prescribed manner, when so requested by the customer. At such a time, if incorrect information is identified, NIPPON Rent-A-Car will correct or erase such information in a timely manner.

NIPPON Rent-A-Car takes necessary and appropriate measures to prevent leakage, destruction or harm, and otherwise ensure safe management of personal information handled.

When entrusting employees with the handling of personal information, NIPPON Rent-A-Car implements continuous employee training to ensure safe management of information and carries out appropriate supervision.

When entrusting handling of all or a portion of personal information, NIPPON Rent-A-Car carries out necessary and appropriate supervision of entrustees to ensure safe management of entrusted personal information.

NIPPON Rent-A-Car responds to complaints related to handling of personal information in an appropriate and timely manner.

Nippon Rent-A-Car English Service Desk
TEL +81-3-6859-6234