• ENGLISH SERVICE DESK Mon-Fri: 09:00 -17:00 (JST)
  • outside Japan +81-3-6859-6234
  • within Japan 03-6859-6234
  • Reservations


How to Make a Reservation

Online Reservations:

Reservations can be made using the following form.

Reservation Request Form

Over the Phone:

Nippon Rent-A-Car English Service Desk

+81-3-6859-6234 [Toll-free:0120-107-186, Tel:03-6859-6234 within Japan]
Open: Mon-Fri 09:00-17:00 (Closed on weekends and holidays)

*All telephone conversations are recorded for the purpose of improving our services.

How to change/cancel your reservation

Changes/Cancellation of Reservation

  1. Over the phone:

    Please call our English Service Desk.

    *Please provide your reservation number.

    *If you do not know your reservation number, please provide the driver's name and place and date of your car pick-up so that we can search for your reservation.

    +81-3-6859-6234 [Toll-free:0120-107-186, Tel:03-6859-6234 within Japan]
    Open: Mon-Fri 09:00-17:00 (Closed on weekends and holidays)

  2. E-mail:

    Please include the following items:

    1. Whether you are changing or cancelling
    2. Your reservation number
    3. The name of the driver
    4. The pick-up location
    5. The pick-up date and time
    6. If you are changing your reservation, please provide us with the details of the changes.

    e-mail address:

Cancellation Fees

Cancellation charges apply for the cancellation of reservations. If you do not show up without notice more than one hour after the reserved time of car pick up, this will be regarded as a cancellation. The same amount will be paid by Nippon Rent-A-Car in the event that a reservation is cancelled by Nippon Rent-A-Car or a rental agreement is not made. No such charges apply when reservations are made and cancelled on the same day.

Up to 7 days prior to the date of rental Charges do not apply Maximum charge JPY 6,000
Up to 3 days prior to the date of rental 20% of the basic rate
Up to 1 day prior to the date of rental 30% of the basic rate
Date of rental 50% of the basic rate

*A separate cancellation charge applies for microbuses.

*No tax is imposed on cancellation fees.