Insurance & Accident
Limit of coverage/insurance
Types of coverage/insurance
● Bodily injury/death coverage (for third party)
Coverage of an amount that exceeds Automobile Liability Insurance of up to 30 million yen for the injury/death of a third party.
● Property damage (for third party)
Coverage of compensation for damage caused to third party property (vehicles, premises, etc.).
● Rented vehicle
Coverage of damage to the rented vehicle at the time of accident, collision, theft or fire.
● Personal injury insurance
Insurance to cover injury, death or disability of the driver/passengers in the rented vehicle in the event of an accident.
Insurance coverage included in basic rental fee
Services and protection included in rates are different depending on 2 Rate Courses.
*Under each Course, Nippon Rent-A-Car provides indemnification by insurance/protection with the coverage as described above. Please be advised, however, that you will bear the specified deductible(s).
Recommended courses
| The 4 major services |
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1. Roadside support (5 free roadside services)1. Coverage of tires and wheel capsWe will replace your flat tire with a spare tire, and there will be no tire replacement labor charges, no tire costs due to a flat tire, and no hubcap charges if the hubcap is lost.
2. Jump start
3. Refueling when running out of fuel
4. Unlocking the door during lockout
5. Lift vehicle when a wheel runs off outside from the road shoulder
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2. Telephone assistance for trouble
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3. Discount on excess hour chargeIf you are late for return due to a traffic jam or any other unexpected situation, you will receive a 50% discount on the Excess Hour Charge for up to 3 hours*, subject to providing notification to pick up office at least 1 hour prior to the return time.
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4. Exemption of halfway cancellation charge (HCC)No HCC will be charged if you return the vehicle during your rental period.
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| Limit of coverage | |
|---|---|
| Bodily Injury/Death | Unlimited per person (coverage up to 30 million yen within the scope of automobile liability insurance) |
| Property Damage | Unlimited per time (deduction amount: 50,000 yen) |
| Rented Vehicle | Up to market value per time
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| Personal Injury | Up to 50 million yen per person Compensation is paid for driver/passenger injuries (including death and residual disability) regardless of the driver's level of responsibility |
Regular Course
| Limit of coverage | |
|---|---|
| Bodily Injury/Death | Unlimited per person (coverage up to 30 million yen within the scope of automobile liability insurance) |
| Property Damage | 30 million yen per time (deduction amount: 50,000 yen) |
| Rented Vehicle | Up to market value per time
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| Personal Injury | Up to 30 million yen per person Compensation is paid for driver/passenger injuries (including death and residual disability) regardless of the driver's level of responsibility |
CDW(Collision Damage Waiver)
What is CDW (Collision Damage Waiver)? *Not insurance
CDW disclaims liability for paying deductibles for property damage and/or vehicle damage in the event of an accident. If multiple accidents occur during the rental period, CDW will only apply to the first accident.
- CDW cannot be accepted/declined after the pickup process is completed.
- Nippon Rent-A-Car may not offer CDW options for the following customers and/or additional drivers:
- ◇Drivers judged to be unqualified based on past traffic accident records
●Deductibles of rented vehicle
Up to market value per occurrence (Deductible: 50,000 yen in general, or 100,000 yen for trucks larger than Classes T-D and R-D; passenger cars larger than Class S-D; and microbuses)
| CDW Registration fee |
1,100-2,200 yen/day, tax included *See price table for details.
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NOC (Non-Operation Charge)
What is a Non-Operation Charge (NOC)?
If the vehicle is in need of repair or cleaning due to a traffic accident, incident, theft, breakdown, defacement, smoking in a nicotine-containing vehicle, or other cause not attributable to Nippon Rent-A-Car, the customer shall not be liable for the use of the vehicle during repair or cleaning. NOC may be charged as part of the loss.
If the vehicle is return to the original scheduled office |
20,000 yen |
other situations |
50,000 yen |
*NOC is not covered by CDW
*NOC is not subject to tax
ECO (Extra Coverage Option)
If you accept ECO, NOC will be waived! *Not insurance
If the vehicle is return to the original scheduled office |
0 yen |
other situations |
440 yen/day (tax included)
*Monthly ECO fee will be calculated for up to 15 days and will be fixed at that amount.
Nippon Rent-A-Car may not offer ECO to the following customers and/or additional drivers:
◇Drivers judged to be unqualified based on past traffic accident records
Cases that Invalidate Insurance/Protection
You are expected to drive the vehicle in accordance with the rental agreement. You will be responsible for any damage caused by any of the following actions or situations: In such cases, the aforementioned insurance/protection/CDW/ECO may not apply. If Nippon Rent-A-Car meets your payment obligation, you must immediately reimburse Nippon Rent-A-Car for the amount.
■Failure to comply with necessary procedures, such as reporting to the police and Nippon Rent-A-Car at the scene of the accident.
Please contact the police and Nippon Rent-A-Car at the location of the accident or incident, regardless of the extent of the damage, the involvement of third parties, or whether there was negligence.
■Violation of the terms of the rental agreement
Violation of the Road Traffic Act, such as driving under the influence of alcohol or drugs, unauthorized extension of the rental period, driving or renting by anyone other than the driver or additional driver, driving without a valid driver's license, dangerous driving, using a vehicle contrary to public order and morals, settling without the consent of Nippon Rent-A-Car, etc.
■Exemptions outside the scope of the applicable insurance policy or compensation system.
Intentionally caused damage, driving under the influence of alcohol or drugs, towing costs and any related costs in the event of a total loss of the vehicle, flat or damaged tires, missing hubcaps, etc. owned by the lessee or driver. , damage to property or items used or stored.
■Failure to properly use or maintain the rental car
Theft of the vehicle with the keys in the ignition, loss of vehicle keys, damage due to improper parking, soiling or odor of vehicle interior and accessories (including smoking in No Smoking Car), loss of vehicle accessories, improper parking, etc. Damage to equipment and accessories due to improper handling or installation, incorrect refueling, damage caused by driving off-road (on the coast, riverbed, etc.), etc.
*If you lose your key, you are responsible for the cost of the key and the actual expenses incurred by Nippon Rent-A-Car to deliver the key.
In the event of an accident or incident
All accidents must be reported to the police, regardless of the extent of the damage or the involvement of third parties. Stop operation immediately and take the following steps.
*If you do not follow the necessary police procedures, our insurance/protection/CDW/ECO may not apply.
1. First, provide aid to the injured person.
If someone is injured, call an ambulance immediately. ≪Telephone: 119≫ Then, immediately move your vehicle to a place where it does not interfere with other traffic.
2. Contact the police from the scene.
All parties involved in an accident are obligated to report the incident to the police, regardless of whether they were at fault. Complete all necessary procedures to submit an accident report (accident certificate). This will be needed at a later date.
3. Please contact our Accident Reception Center.
Please report the accident to Nippon Rent-A-Car 's Accident Reception Center from the scene. Please have your rental agreement handy and call the number below.
Toll-free: 0120-220-865 (International: 81-188889194)
If you are unable to reach the toll-free number of our Accident Reception Center (0120-220-865) due to international roaming service or IP phone calls, please call the following general phone number (call charges are your responsibility):
General phone: 018-888-9194 (International phone: 81-188889194)
*Please allow some time to confirm the accuracy of the information.
Illegal parking
Please be careful not to park illegally.
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- No parking or
Prohibition of stopping
- in the specified time period
No Parking
- illegal parking sticker
(sample)
1. If your car has an illegal parking sticker, please go to the local police station immediately.
2. Follow the instructions, pay your fine, and keep your stamped receipt.
3. Please present the illegal parking sticker and receipt when return the car.
If payment of the fine cannot be confirmed, a deposit will be requested as follows.
Deposit
・Regular cars, minivans, trucks up to T-C class and dry vans up to R-D class 25,000 yen
・Trucks larger than T-D and dry vans larger than R-E class ¥30,000
*The deposit will be refunded after payment of the fine and submission of a violation notice, stamped receipt or proof of payment of the fine.
When you park
If you need to park even for a short time, please use the parking lot.
Parking lot image
limited to time
Parking price list
Traffic rules and signs
Japanese traffic rules
1. In Japan, you drive on the left. Turning left at a red light is not allowed.
However, if the green arrow signal is on, you can follow the green arrow and turn left at the red light.
2. Make sure the driver and all passengers fasten their seat belts. This is required by Japanese law.
3. All roads (local roads or toll roads) have speed limits. Please obey the relevant speed limits and drive safely.
4. If you wish to park, even for a short time, please use the parking lot.
5. Using a mobile phone while driving is subject to penalties. Please refrain from using your mobile phone while driving.
Penalties for drunk driving
Penalties for drunk driving are very strict in Japan. Penalties apply if you consume even a drop of alcohol before driving.
Penalties apply not only to the driver, but also to passengers traveling with the driver.
Do not drive if you have even a drop of alcohol.
Expressway/Toll Road
The ETC (electronic toll collection) system allows drivers to pay their toll without stopping at a toll plaza.
Before passing through the ETC gate on the highway, you must insert your ETC card into your ETC device.
Otherwise, go through the gate labeled "others".
Japanese common traffic signs
Expressway/Toll Road
The ETC (electronic toll collection) system allows drivers to pay their toll without stopping at a toll plaza.
Before passing through the ETC gate on the highway, you must insert your ETC card into your ETC device.
Otherwise, go through the gate labeled "others".
Japanese common traffic signs
Safe drive
Click to learn how to drive and traffic signs in Japan.
Refueling vehicles
●Before return your car, please refuel at the nearest gas station.
●If you fail to refuel, Nippon Rent-A-Car will charge you a refueling fee based on the kilometers traveled or the fuel gauge display.
Please note that the refueling fee in this case may be higher than the amount you would pay at a regular gas station.
●Refuel with gasoline or diesel oil as specified by the vehicle manufacturer.
When you refuel at a self-service gas station
When refuelling at a self-service gas station, beware of fuel leaks and filling up with the wrong fuel. If you accidentally fill up with the wrong type of fuel, contact the car handover rental office immediately. Do not attempt to start the engine.
When the engine is started, the vehicle may experience symptoms such as reduced power, black smoke emissions, and a knocking noise.
If you accidentally start the engine, immediately park the vehicle in a safe place and contact the rental office where you will be handing over the car. If the office is closed, please contact our Roadside Assistance Desk at 0120-081-365. (International: 81-188889249)
Refueling with the wrong fuel may cause the engine to require repairs. You will be responsible for all costs of such repairs.
Regular
The red nozzle contains regular gasoline. Choose this if you refuel most passenger cars, minivans, cargo vans, and light trucks.
High Octane
The yellow nozzle contains high octane gasoline. This type is suitable for certain passenger cars.
Diesel
The green nozzle contains diesel oil. Select this if you are refueling a vehicle with a diesel engine.