Precautions when using debit cards
●Due to the feature of debit cards, the funds will be debited at the time of the "card authentication procedure."
(Withdrawal will occur each time the card authentication procedure is performed below.)
- ① When making a reservation via the website or app
- ② When making a reservation change that involves a change in price
- ③ 7 days before pick-up date (some debit cards are not eligible)
- ④ On the day of rental (pick-up or return date) ※Actual payment will only be made at ④.
- ⑤ If 150 days have passed between ② and ③, or ①.
- (⑥ When payment of reservation cancellation fee is made)
●Please note that only when using a debit card, a temporary deduction of 1 yen may occur to verify the validity of your card when you register your card on your My Page or during the reservation process.
(When making a new reservation, 1 yen plus the reservation amount will be temporarily debited from your account.)
●Although it may appear at first that the card has been debited multiple times from our company, in the end only the amount debited from you will be the amount on the day of rental car use (pick-up date or return date) (④) or at the time of reservation cancellation (if a reservation cancellation fee is incurred). The amount debited from you at the time of card authentication procedure (including validity confirmation) will be refunded by your card company at a later date.
*The timing of refunds will vary depending on the card company, so please contact your card company for details (it may take up to several months).
*Please note that in the case of debit cards issued overseas, the amount may differ depending on the exchange rate at the time of withdrawal and the time of refund, as well as overseas transaction fees, etc.
●If your account balance is insufficient when you make a reservation change and perform the card authentication procedure or at the time of payment on the day of use, you will not be able to use Online Credit Card Payment. Any amount already debited from your card authentication procedure will be refunded by the card company at a later date.
[Payment process when using a debit card (example)]
