For rental cars, compensation and services are included in the basic rental fee.
Services included in the basic price vary depending on rate course.
*You cannot change rate course after the rental procedure.
■About the price settings for each rate course
| Insurance/Compensation | Recommended Course | Regular course |
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Unlimited per person |
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Unlimited per occurrence (Deductible amount: 50,000 yen) |
Up to 30 million yen per occurrence (Deductible amount: 50,000 yen) *Compensation details differ for some travel products and coupons. |
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Up to market value per occurrence (Deductible amount: 50,000 yen or 100,000 yen) Classes with deductible of 100,000 yen: passenger cars larger than S-D Class; trucks larger than T-D Class and R-D Class; microbuses |
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Up to 50 million yen per person (Maximum amount 50 million yen: The amount of damages, including medical expenses, will be calculated according to the standards specified in the insurance terms and conditions.) |
Up to 30 million yen per person (Maximum amount 30 million yen: The amount of damages, including medical expenses, will be calculated according to the standards specified in the insurance terms and conditions.) |
Recommended Course provides 4 major services.
| Recommended Course | Regular course |
(1) Roadside Assistance *1 |
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[5 free roadside services] for peace of mind even when you have trouble ①Coverage of tires and wheel caps We will replace the tire with the spare tire installed on the vehicle on site. Additionally, tire replacement fees and tire fees in the event of a flat tire, and hubcap fees in the event of a lost hubcap will be waived. ②Jump start Connect the cables and start the engine on site. ③Refuel when running out of fuel We will refuel on site. ④Unlock a door at the time of lockout We will perform unlocking work on site. (excluding cases where the key cannot be checked, such as in the trunk.) ⑤Lift vehicle when a wheel runs off outside from the road shoulder We rescue derailed or stuck vehicles. |
Road service is |
(2) Telephone guidance service in case of trouble |
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*Information on alternative transportation methods *Accommodation information *Gas station information *Rental car support *Road guidance |
Not provided. |
(3) Discount on Excess Hour Charge *2 |
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If you are unable to return in time due to traffic jams, excess charges for up to 3 hours will be halved. *Applicable to basic price only |
Not provided. |
(4) Halfway Cancellation Charges *3 |
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This fee will be charged when the item is returned in the middle of the scheduled period. |
Not provided. |
*1
①Coverage of tires and wheel caps
- Vehicles without a spare tire will be transported free of charge to the nearest repair shop. Do not use puncture repair kits. If used, you will be responsible for the actual cost.
- Customers may be asked to pay for tire replacement work and tire purchase costs. In that case, we will settle the payment in exchange for the receipt at location when return.
- If you wish to purchase new tires, please contact your pick-up location in advance.
- If you purchase new tires while using a rental car, you will generally be required to purchase tires that are equivalent to the damaged tires (If the cost exceeds that, the customer will be responsible for the cost).
②Jump start
- The cost of charging the battery or replacing parts is the responsibility of the customer.
③Refuel when running out of fuel
- However, replenishment is limited to 10L, and free service is limited to once per rental. From the second time onward, the customer will be responsible for the cost.
④Unlock a door at the time of lockout
- If the key is in the car, only general cylinder keys are supported. Customers are responsible for the costs associated with transporting and unlocking vehicles that are difficult to unlock due to electronic locks or other specially constructed keys or anti-theft devices.
⑤Lift vehicle when a wheel runs off outside from the road shoulder
- Free support is limited to one time per rental.
- If any of the following conditions apply, a fee will be charged from the first visit onwards.
・Pulling up and down vehicles with two or more wheels
・Use a winch or crane
*Please note that we may not be able to provide roadside assistance to some remote islands.
*2
*Does not apply if the usage period changes beyond 3 hours.
*Not applicable to some travel products and coupons.
*3
*If you wish to cancel mid-term, please contact the pick-up location for approval before return.
*Not applicable to some travel products and coupons.
*If the difference between the scheduled return time at pick-up and the actual return time is less than 24 hours, we will not refund the difference.
Price settings for each rate course
The basic fee differs depending on the "Recommended Course" and "Regular Course". For Recommended Course, there will be a difference in Regular Course fee as follows.
