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GENERAL INFORMATION (ご利用のご案内)



From reservation to return (予約から返却までの流れ)
1.Reservations (予約)
(1)Reservation methods(ご予約方法)
(2)At the time of reservation(ご予約にあたって)
(3)Optional equipments(オプションについて)
(4)Charges of cancellation by customers or Nippon Rent-A-Car(予約取消手数料および違約金)
(5)Quick Start(クイックスタート)
2.Pick up (貸渡し)
(1)Requirements(ご用意いただくもの)
(2)Notice(ご確認事項)
(3)Payment(お支払い方法)
(4)Late-Night/Early-Morning Charges (applicable only at 24-hour operation rental offices)(深夜手数料)
3.Return (返却)
(1)Excess hour charges(超過料金)
(2)Halfway Cancellation Charges(HCC)(中途解約手数料)
(3)Fuel charges(燃料)
(4)Late-Night/Early-Morning Charges (applicable only at 24-hour operation rental offices)(深夜手数料)
Rates, fees, services, protection and etc. (料金、サービス内容、保険、補償制度などについて)
(1)How Rental Rates and Fees Are Calculated(レンタカー貸渡し時の料金計算方法 )
(2)Limit of Coverage(料金コースについて)
* Recommended Course(安心コース)
* Regular Course(標準コース)
(3)Insurance/Coverage(保険・補償制度について)
(4)Collision Damage Waiver(免責補償制度について)
(5)Cases where Insurance/Protection/CDW may not Apply(保険・補償制度や車両・対物事故免責額補償制度の適用除外について)
(6)NOC (Non-Operation Charge) - Equivalent to Loss-of-Use Charge(ノン・オペレーション・チャージについて)
(7)Child safety seats(チャイルドシート)
(8)One-Way Rentals(ワンウェイ・レンタル)


From reservation to return (予約から返却までの流れ)

1.Reservations (予約)
(1) Reservation methods(ご予約方法)
1: Internet
Please visit website : http://www.nipponrentacar.co.jp/english/index.html
or write to:intlres@nipponrentacar.co.jp

2: Telephone
Please call English Service Desk at: 03-3485-7196 (Mon.-Fri. 09:00-17:00: Holiday closed)
3: At rental office
Please ask our staff at a renting office or over phone (Japanese).
(2) At the time of reservation(ご予約にあたって)
For security of driver(s) and passenger(s), people up to number of seat belts can be seated inside the rental vehicle. Please do not sit on seats which have no seat belts, which may be exist inside in some buses, cargo vans and etc.
Please inform your Nippon Rent-A-Car NO.1 CLUB Membership number, when you are a member.
It may be required to be accompanied with an experienced driver, who holds driving license more than 3 years, when any driver/additional deriver(s) hold(s) license less than 1 year.
At some rental offices, we may refuse to rent to some drivers who have been reissued his/her driving license at certain times. For further detail, please ask at the rental office in advance.
Due to legal restrictions, chauffeur drive service nor arrangement of a driver are not available.
(3) Optional equipments(オプションについて)
Snow tires, snow chains, ski carriers, covers, ropes, hand carries may be available. Please ask charges for such option(s) at the time of reservation.

* Car navigation system (GPS)(カーナビ)
English GPS may be available for passenger cars, minivans, class V-A, D-B and D-D. Please ask at the time or reservation.

* Child safety seats(チャイルドシート)
If you are accompanied with any child, who is under 6 years old but when no Child safety seats are avaialble, Nippon Rent-A-Car will refuse such a rental. Please make reservation for the seat as well or bring your seat with you.

* Carry pets except assistance dogs(ペットの同乗:補助犬・介護犬を除く)
Advance reservation will be required when you carry your pets in a rented vehicle. Please make such a reservation directly to the renting office. Additional cost, 540 yen(tax included)/per rental, will be applied. At the time of reservation, our staff will inform you the limitations, terms and conditions. Only ones who accept those conditions will be allowed to carry pets in the rented vehicle. Nippon Rent-A-Car may refuse car rental when no such reservation has been made in advance.

* Reservation charges(予約申込金の収受)
Nippon Rent-A-Car may request for the reservation charges at the time of reservation when applicable.

(4) Charges of cancellation by customers or Nippon Rent-A-Car(予約取消手数料および違約金)
Cancellation charges apply for the cancellation of reservations. If you do not show up without notice more than one hour after the reserved time of car pick up, this will be regarded as a cancellation. The same amount will be paid by Nippon Rent-A-Car in the event that a reservation is cancelled by Nippon Rent-A-Car and a rental agreement is not made. No such charges apply when the reservations and cancellation is made on the same day.

Cancellation
Charges

Up to 7 days prior to the date of rental Charges do not apply Maximum charge JPY 6,000
Up to 3 days prior to the date of rental 20% of the basic rates
Up to 1 day prior to the date of rental 30% of the basic rates
Date of rental 50% of the basic rates
* A separate cancellation charge applies for microbuses.   * No tax is imposed on cancellation fees.
(5) Quick Start(クイックスタート)
The " Explanations for Insurance/Coverage policy and its exception.(Important Notice)" which shall be done at the time of car pick up at the rental office, can be done in advance if you select options at the time of reservation via internet. This will make pick up procedures quickly.


2.Pick up (貸渡し)
(1) Requirements(ご用意いただくもの)
* A valid driver's license(運転する方全員の免許証)
All drivers are required to present his/her driver's license. The license should be valid one in Japan to drive the rental vehicle.(1.Japanese driver's license, 2.international driving permit under Convention of Road Traffic of 1949 or 3.formal Japanese translation issued by an authorized organization if you have driver's license issued in Switzerland, Germany, France, Belgium, Taiwan, Slovenia or Monaco as well as original driving license issued in these countries/area, 4. Only for US service members in Japan; "U.S. FORCES, JAPAN-OPERATOR’S PERMIT FOR CIVILIAN VEHICLE" and ID card "ARMED FORCES OF THE UNITED STATES": if the permit is only for BASE ONLY, please also show your original State’s license as well. )

1. Japanese driver's license(日本の運転免許証)
You are permitted to drive the following car types depending on the classification of your Japanese driver's license.
Car type Futsu Menkyo 8t Gentei Menkyo Chugata Menkyo
Passenger cars/Mini vans Permitted Permitted Permitted
Cargo vans
Trucks up to Class T-C
or dry vans up to Class R-D
Trucks bigger than Class T-D
or dry vans bigger than R-E
Not permitted
Specially equipped vehicles
(flatbed trucks, refrigerator trucks, etc.)
Microbuses Not permitted
2. International Driving Permit under the Convention of Road Traffic of Sep. 19, 1949
(1949年のジュネーブ協定下の国際運転免許証)

International driving permits are valid for one (1) year from the date of issue (please confirm the date of issue) and their validity for driving in Japan is one (1) year from the date of entry into Japan (confirmed by the immigration stamp in the passport showing the date of entry into Japan). However, persons on the basic resident register who leave Japan and subsequently re-enter the country within less than three (3) months, will not have their re-entry date considered as their date of entry (the start date for driving eligibility in Japan). Please present your passport so we can confirm the date of entrance.
International driving permits acquired from signatory countries to the Paris Convention (1926), the Washington Convention (1943) or the Vienna Convention (1968) are not accepted.
For operating vehicles with more than nine (9) seats, including driver's seat, a stamp in the category D box is required. (Applicable car type: Class W-B or larger minivans and microbuses)
Category
Permitted Vehicle type
Permitted License Class
A
Motorcycle
Not Applicable
B
Motor vehicles used for the transport of passengers and comprising, in addition to the driver's seat, at most eight seats, or those used for the transport of goods and having a permissible maximum weight not exceeding 3,500kg (7,700lb). Vehicles in this category may be coupled with a light trailer.
K, S, E, J, O, X, W (excluding W-B), D, T(T-H/T-S) classes
C
Motor vehicles used for the transport of goods and of which the permissible maximum weight exceeds 3,500kg (7,700lb). Vehicles in this category maybe coupled with a light trailer.
Above T-C, R-D classes
(large trucks and dry vans)

D
Motor vehicles used for the transport of passengers and comprising, in addition to the driver's seat, more than eight seats. Vehicles in this category maybe coupled with a light trailer.
W-B and M classes
(minivans/microbuses for more than 10-seater)

E
B, C or D above with attachment
 
3. Authorized Japanese Translation(7カ国の自国発行の運転免許証と日本語翻訳文)
If you have a driver's license issued in Germany, France, Switzerland, Belgium, Taiwan, Slovenia or Monaco, you are required to present your original driver's license, the authorized Japanese translation and your passport.
Translations are valid for one (1) year from the date of entry into Japan. Please present your passport so we can confirm the date of entrance.

Authorized Japanese translation of the driver's license should be issued by the respective country's embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
For Taiwanese licenses, a Japanese translation of the driver's license should be issued by the JAF or the East Asia Relations Commission.
* Applicable membership cards (if any)(各種メンバーカード)
Nippon Rent-A-Car NO.1 CLUB membership card
ANA Mileage Club card or T Card (TSUTAYA membership card).
* Miles and points may not be offered for some rates.

(2) Notice(ご確認事項)
For security of driver(s) and passenger(s), people up to number of seat belts can be seated inside the rental vehicle. Please do not sit on seats which have no seat belts, which may be exist inside in some buses, cargo vans and etc.
When there is/are any driver(s) who hold(s) driver's license less than 1 year, who is/are under the age of 21, who is/are regarded as inexperienced driver(s) or who is/are regarded as driver(s) who require(s) advice to drive safely, Nippon Rent-A-Car may conduct "Safety Start (check-up of customer's driving experience and advice to drive safely)"
Any drivers who are requied to show "Beginner’s Mark" or "Senior Driver’s Mark", are to drive vehicle attaching such mark.
You are requied to have Rental Agreement with you during your rental period.
You shall observe the duties with the care of a good custodian in operating and maintaing the rental vehicle, during the rental period including parking, daily inspection and so forth.
* Obligations to pay parking fines(違法駐車をしたときの反則金納付義務)
If you receive a parking violation ticket during your rental period, you will be obligated to to visit the local police for the necessary procedures and to pay the fines immediately.

(3) Payment(お支払い方法)
Please settle all rental charges by acceptable credit card at the rental office when you pick up your car. If you wish to pay in cash (including electronic money, Visa debit card, etc.) and we will check; are renting a vehicle in one of the classes of S-C, S-D, O-B, O-C, X-C, W-B, W-C, T-D. R-E, or R-F or a specially equipped vehicle such as a refrigerated truck or a truck with a power liftgate, you will need to present (1) below. To rent a vehicle other than one of the aforementioned classes/categories, you will need to present either (1) or (2) below.
* O-B, O-C, and X-C class vehicles are limited to certain regions.

(1) Valid credit card
(2) Document showing proof of address or identification
One of the following documents showing proof of address/identification : No. 1 Club member's card (card must be printed with member's name, company name, etc. and show current address) / Utility receipt (electricity, gas, water, land-line phone, NHK)* / social insurance premium receipt* / national or local tax receipt* / tax payment certificate* / certificate of residence (juminhyo)* / certificate of seal (inkan shomei)* / health insurance card / pension handbook / Basic Resident Registration Card (listing name, date of birth, address) / passport / alien registration card / residence card (zairyu card) / company ID or student ID card (with photo)
* Documents with (*) must be issued within 2 months of use.

* At the time of rental(出発するとき)
Please settle all rental charges by acceptable credit card at the rental office when you pick up your car.

* At the time of car return(返却するとき)
Please pay any excess hour charges and fuel charges, if any. If you receive a parking violation ticket druing the rental period, please present the notice of illegal parking and receipt, with duly stamped, of the payment.; If you fail it, Nippon Rent-A-Car will charge deposit of the fine, 25,000 yen for small/medium/standard vehicle or 30,000 yen for larger vehicle. The amount will be refunded when you show the notice of illegal parking and receipt, with duly stamped, of the payment.

(4) Late-Night/Early-Morning Charges (applicable only at 24-hour operation rental offices)(深夜手数料)
An additional charge of JPY 1,080 will apply when car pick-up and/or return procedures are made between 11:00pm and 4:59am.


3.Return (返却)
(1) Excess hour charges(超過料金)
If you wish to extend your rental, please contact the pick-up office prior to drop-off and get their consent. An excess charge, which is described on the tariff, will apply at the time of car return if the rental period is extended.

(2) Halfway Cancellation Charges (HCC)(中途解約手数料)
If you choose to cancel the rental agreement during the rental period after pick-up, you are required to notify the rental location and obtain consent. In such an event, the rental rates for the cancelled part of the period will be refunded with the specified halfway cancellation charges deducted. No refund, however, is available for halfway cancellation of rental periods less than 12 hours.

Halfway Cancellation
Charges (HCC)

HCC = (A-B)*50%
A: Basic rental rates for the original rental period
B: Basic rental rates for the completed rental period

* Maximum HCC JPY 6,000.

* Halfway cancellation charges differ for buses.   * No tax is imposed on cancellation charges.
(3) Fuel charges(燃料)
The rented vehicle are to be provided with a full tank of fuel. Please return with the tank refueled. Otherwise, the specified refueling charge will apply. It, however, is to be noted that such refueling charges may be higher than those paid at gas stations.

(4) Late-Night/Early-Morning Charges (applicable only at 24-hour operation rental offices)(深夜手数料)
An additional charge of JPY 1,080 will apply when car pick-up and/or return procedures are made between 11:00pm and 4:59am. If both pick-up and return occur during these hours, fees will only apply for pick-up.



Rates, fees, services, protection and etc. (料金、サービス内容、保険、補償制度などについて)

(1) How Rental Rates and Fees Are Calculated(レンタカー貸渡し時の料金計算方法 )
(1)
Basic rate
Recommended Course
or Regular Course

Based on the Car Class rented
(daily/hourly)

+
(2)
Collision Damage
Waiver(CDW)
fee(daily)

+
(3)
Optional fees
(daily/per rental)

+
(4)
One-way drop
charge
(free in some area)

+
(5)
Late-Night/Early-Morning Rental Charge
(when car pick-up and/or return procedures are made between 11:00pm and 4:59am.)

*Applicable only at 24-hour operation rental offices.

(2) Limit of Coverage(料金コースについて)
Services and protection included in rates are different depending on 2 Rate Courses.You are to select one of them before car pick-up: It is possible for you to change reserved Rate Course at the time of rental, however, you shall not change after Rental Agreement is once concluded.

*Recommended Course(安心コース)
The 4 major services
(4つの大きな安心サービス)

1. Roadside Assistance (4 Free Road Services)
Replacement of flat tire to spare tire
Jump start
Fuel delivery when running out of fuel
Unlocking of a door when locked out
2. Telephone Assistance for Trouble
Information on alternative transportation
Accommodation information
Call transfer to JAF
Information on the nearest gas station
Substituted rental vehicle
Road information, etc.
3. Discount on Excess Hour Charge
If you are late for return due to a traffic jam or any other unexpected situation, you will receive a 50% discount on the Excess Hour Charge for up to 3 hours*, subject to providing notification to pick up office at least 1 hour prior to the return time.
* Not applicable if you delay your return by more than 3 hours.
* Not applicable for some tour programs and coupon products.
* Discount will not be available for optional charges including CDW, optional equipment and Late-Night/Early-Morning Rental Charge.
4. Free of halfway cancellation charge
No HCC will be charged if you return the vehicle during your rental period.
* In the event of a halfway cancellation, please notify the rental office and obtain its consent in advance.
* Not applicable if the initial rental period does not exceed 12 hours.
* Not applicable for some tour programs and coupon products.
Limits of
coverage
(保険・補償)

Bodily Injury/Death
Unlimited per person (Including coverage of Automobile Liability Insurance up to 30 million yen)
Property Damage
Unlimited per occurrence (Deductible: 50,000 yen)
Rented Vehicle
Up to market value per occurrence (Deductible: 50,000 yen in general, or 100,000 yen for trucks larger than Classes T-D and R-D; passenger cars larger than Classes O-B, X-C, and S-D; and microbuses)
Personal Injury
Up to 50 million yen per person
Compensation will be paid for injuries to driver/passengers (including death and residual disability) regardless of the degree of responsibility attributable to the driver (Maximum 50 million yen: The amount of damages, including medical treatment expenses, will be determined based on the terms of the applicable insurance policy)


*Regular Course(標準コース)
Limits of
coverage
(保険・補償)

Bodily Injury/Death
Unlimited per person (Including coverage of Automobile Liability Insurance up to 30 million yen)
Property Damage
30 million yen per occurrence (Deductible: 50,000 yen)
Rented Vehicle
Up to market value per occurrence (Deductible: 50,000 yen in general, or 100,000 yen for trucks larger than Classes T-D and R-D; passenger cars larger than Classes O-B, X-C, and S-D; and microbuses)
Personal Injury
Up to 30 million yen per person
Compensation will be paid for injuries to driver/passengers (including death and residual disability) regardless of the degree of responsibility attributable to the driver (Maximum 30 million yen: The amount of damages, including medical treatment expenses, will be determined based on the terms of the applicable insurance policy)

* Classes O and X are available only specific limited area in Japan.


(3) Insurance/Coverage(保険・補償制度について)
When you (the renter and/or additionally authorized drivers) cause injury and/or damage to a third party and/or Nippon Rent-A-Car, you shall be liable for indemnification. Nippon Rent-A-Car provides the coverage described above respective course. It, however, is to be noted that you shall bear the specified deductible amounts.

(4) Collision Damage Waiver(免責補償制度について)
* Collision Damage Waiver (CDW): (* Not Insurance)(車両・対物事故免責額補償制度(CDW)※保険ではありません。)
CDW waives your responsibility for paying deductibles regarding any property damage and/or vehicle damage in the event of an accident. If more than one accident occurs during the rental period, the CDW will apply only to the first accident.
Nippon Rent-A-Car may not offer the CDW option for the following customers and/or additional driver(s):
* Drivers who have held a driver's license for less than one year
* Drivers under the age of 21
* Drivers whom Nippon Rent-A-Car judges to be unqualified due to past traffic accident record(s)
CDW Fee ¥1,080 to ¥2,160 per day
See tariff for details

* The monthly CDW fee will be calculated for up to 15 days and fixed at that amount.
* You may not accept / decline CDW after the completion of pick-up procedures. Different conditions may apply for some tour products and coupon products.
(5) Cases where Insurance/Protection/CDW may not Apply(保険・補償制度や車両・対物事故免責額補償制度の適用除外について)
You are expected to operate your vehicle in accordance with the Rental Agreement. You will be responsible for any damage incurred under any of the following operations or situations. In such cases, the aforementioned insurance/protection/CDW may not apply. If Nippon Rent-A-Car pays any amount payable by you, you must indemnify such amount to Nippon Rent-A-Car immediately.

* Failure to comply with required procedures such as reporting to the police and Nippon Rent-A-Car at the site of the accident.
(事故現場より警察および当社への連絡先など所定の手続きが取られていない場合)

Please contact the police and Nippon Rent-A-Car at the site of the accident, regardless of the severity of damage, the involvement of a third party or parties, and who is at fault.

* Violation of the terms and conditions of Rental Agreement.
(貸渡約款に違反している場合)

Violation of the Road Traffic Law etc., driving under the influence of alcohol or drugs, an unauthorized extension of the rental period, driving by a person other than the driver and/or additional drivers, sublease of the rented vehicle, driving without a valid driving license, reckless driving, use of the vehicle against public order and morality, reaching an out-of-court settlement without the consent of Nippon Rent-A-Car, and so forth.

* Exemption of coverage or payment under the applicable insurance policy or compensation system
(保険約款または補償制度の免責事由に該当する場合、または支払いを除外されている場合など)

Damages caused willfully, driving under the influence of alcohol or drugs, towing costs or other related costs in the event of a total loss of the vehicle, flat or damaged tires, loss of wheel caps, etc, as well as damages to the property and/or belongings which are owned, used or kept by the renter or driver.

* Negligence in proper use or care of the rented vehicle.
(使用・管理上の落ち度があった場合)

Theft of the vehicle while it is parked with the key in the ignition, damage caused by improper parking, defacement or odor of the vehicle interior, loss of vehicle accessories, damage caused by inappropriate handling /installation of chains or carriers, damage caused by driving on places other than the road, such as the seashore or the riverside, etc.

(6) NOC (Non-Operation Charge) - Equivalent to Loss-of-Use Charge(ノン・オペレーション・チャージについて)
If a vehicle requires repair or cleaning due to a traffic accident, theft, break down, defacement, or other causes not attributable to Nippon Rent-A-Car, the customer may be charged an NOC as part of the compensation for loss of use during the repair or cleaning of the vehicle. These amounts are fixed regardless of the degree of the damage or the time required for such repair or cleaning.

* NOC shall not be covered by CDW.
* No tax is imposed on NOC.
1. If the rented vehicle is returned to the originally planned office by rented
¥20,000
2. Other (other than the above1)
¥50,000
(7) Child safety seats(チャイルドシート)
In accordance with the Road Traffic Act, if you are accompanied by a child under the age of 6, you are required to use a child safety seat. It is your responsibility to ensure the seat is installed correctly. We ask that you double check even when our staff have assisted you in the installation. (Optional charge: ¥540/day or ¥1,080 for up to 10 days)

Baby Seat
Child Seat
Junior Seat
Age: Up to 9 months
Height: Up to 65cm
Weight: Up to 10kg

Age: 9 months - 4 years
Height: 65cm - 100cm
Weight: 9kg - 15kg

Age: Over 4 years
Height: Up to 138cm
Weight: Up to 36kg


(8) One-Way Rentals(ワンウェイ・レンタル)
Nippon Rent-A-Car offers one-way rentals, so you can pick up a car at one rental location and return it to another (subject to car availability).
One-way rentals are not available at some rental locations due to location, environment, and other reasons.
Please ask about the availability in advance.
Reservations are required for one-way rentals.
One-way rentals from Hokkaido and Okinawa to other islands are not available.
* Drop-off Charges(乗捨手数料について)
One-way drop-off fee may be charged in addition to rental charge. For the specific fee, please ask at the pick-up rental office or refer to website of Nippon Rent-A-Car.
* No drop-off charges aplly to following One-Way Rentals:(乗捨手数料が無料となる場合)
One-way fee is free for cars returned in the same area, where Nippon Rent-A-Car sets. Please refer to our website or ask at rental office for details of free area we set.

* Even in areas with free one-way fee, certain fees apply to one-way rentals if you change the return location after car pick-up. For further detail, please refer to our website.


All the terms and conditions of the rentals other than the above, shall be subject to "The Terms and Conditions for Rental" which Nippon Rent-A-Car shall prescrible.
In the event of any conflict between the Japanese version and the English one, the former shall prevail.
Rates, fees, charges and other items, mentioned as above, are subject to change without notice.

Effective: Apr.,2014